#CULTUREBites

What you can expect, what you’ve signed up for, and everything else you need to know.

This document sets out our general terms and conditions, in plain English, for ease of use.  

They are updated periodically, with the latest version uploaded to the CCI website.

They relate to both Individual #CULTUREBites Memberships and Group #CULTUREBites Memberships.

Full website and other terms and conditions that impact your use of the services, are set out separately at the end of this document under “Terms and conditions of use”.  They should be read in conjunction with the general terms and conditions, privacy policy etc set out on our website here:  www.cultureincorporated.com.au/small-print

WHAT YOUR MEMBERSHIP INCLUDES

All Memberships are either Individual or Group Memberships.  Examples of Individual Memberships include Advocate, Conversation Leader, Advocate NFP/Start Up, VIP Start Up etc and examples of Group Memberships include Avocate4, Conversation Leader4, NFP4 etc.

Your #CULTUREBites Individual Membership gives you:

• Access to 10 x #CULTUREBites sessions over 12 months which may be in-person or virtual
• Preferential access to individual #CULTUREBites lunchtime immersions for your guests at a reduced investment
• #CULTUREConnectives Immersion:  Half price for you and half price for a guest*
• Resources & insights to support you and your team:  Video of the session (where available), Conversation Leader materials (where available), Templates, Ebooks, Articles and Blogs, Videos
• #CULTURELab:  Generous discounts on programs and trainings

Your #CULTUREBites Group Membership is for four (4) individuals from the same company, and gives each named individual in that Group Membership the benefits outlined above and is in all respects treated the same as an Individual Membership except for how the Fees are collected (Please see below for further details of how the Group Members are charged.)

*if held

 All #CULTUREBites Memberships are subject to the following terms and conditions.

OUR COMMITMENT TO YOU

We commit to:

• Arranging a two hour #CULTUREBites Session (usually on the 3rd or penultimate Wednesday of each month), excluding December and January and the month in which the full day #CULTUREConnectives Immersion is arranged (if held)
• Providing high quality and experienced Conversation Leaders for each #CULTUREBites session
• Providing high quality and ample food, taking into account dietary issues of Members and Guests, for all in-person sessions
• Keeping the session to time
• Hosting a private online member’s area (The Inner Squircle) in which all materials and details for each session can be accessed
• Hosting each #CULTUREBites in-person session in quality venues in the Sydney CBD that offer easy transport options and enrich your experience or on Zoom or other platform for virtual sessions
• Offering you seats at the #CULTUREBites table for your Guests as a priority over casual attendees, providing the Guest Fee has been paid
• Collecting your Annual Membership Fee and Session Fees as scheduled
• Asking for your feedback following each #CULTUREBites session, so that we can maintain quality, with links to our survey sent to you via email
• Posting each session video and session materials in The Pantry area of the Inner Squircle for your personal use as soon as possible after each session, where available
• Providing additional value add materials for your personal use from time to time, in The Pantry area of the Inner Squircle
• Advising you in advance of each Session venue and details, both by email and in The Ingredients section of the Inner Squircle
• Where possible, keeping to the published roster of Conversation Leaders as outlined on The Menu section of the Inner Squircle, and where necessary substituting alternative Conversation Leaders, giving you notice as soon as practicable
• Growing the Membership and creating a safe and stimulating environment by maintaining the quality of Members, Conversation Leaders and conversations at each #CULTUREBites session
• Assisting you to connect with your fellow #CULTUREBites Members both in and outside each #CULTUREBites session, which may include maintaining a Facebook Group for #CULTUREBites Members and Casual guests
• Keeping any information you share with us private and secure
• Arranging a multi-session #CULTUREConnectives Immersion with high quality Conversation Leaders to which you will receive preferential access, which will take place instead of that month’s #CULTUREBites session (if held)
• Offering you preferential rates for any programs you engage CCI to develop for you or your company 
• Acknowledging and responding to your questions, queries, suggestions and complaints as soon as possible, and putting learnings into practice as soon as practicable.  We aim to be fair in all our dealings
• Removing any Member, Guest, Substitute or Casual Attendee who does not uphold a high standard of conduct.

PRIVATE MEMBERS’ AREA – the INNER SQUIRCLE

As soon as you join #CULTUREBites, you will have access to the private members area called The Inner Squircle, where full details of the sessions and resources are held.  Details will be sent to you by email to your nominated email address.

• This private members area is only accessible by Members, and you will need to create a User ID and password to log into it.

STANDARDS OF CONDUCT

The #CULTUREBites Membership has been created so that attendees can make new personal and professional connections, and enjoy the company of an incredible peer group whilst learning and growing together.  

• We expect every attendee to treat everyone with respect.  That includes arriving on time and staying for the full session.
• Do not attempt to sell to or conduct business with anyone whilst in the #CULTUREBites room, or to attempt to do so outside of the sessions, unless that person has agreed to connect with you for that purpose.  
• We reserve the absolute right to terminate your membership if we believe that your conduct is inappropriate in any way.
• If you have any concerns about the conduct of any fellow Member, Guest, Casual Attendee or Substitute, please let us know as soon as possible via email to julie@cultureincorporated.com.au or call 0449 85 85 96.

ANNUAL MEMBERSHIP & SESSIONS FEES

• #CULTUREBites is a rolling Membership with an initial minimum twelve (12) month period from your join date.  
• Payments will be collected from you each month from the nominated credit card.
• The Annual Membership Fee (if one is payable) and the first month’s Session Fees are collected by us from the credit card details your enter on the #CULTUREBites membership website.  
• The date of this transaction is your Join Date.  
• These fees are not refundable under any circumstances.
• Your second #CULTUREBites Session Fee will be automatically collected from the same credit card, one month after your original joining date. So if you joined #CULTUREBites on the 15th of the month, your credit card will be debited on the 15th of the following month.
• Each subsequent Session Fees will be collected in the same manner.  
• Session Fees are not refundable under any circumstances.
• If you change your credit card or it expires, please advise us, to ensure your Membership is up to date at all times.
• If your payment is not honoured, for whatever reason, we will contact you for an alternative payment method.
• If your Session Fees are not up to date, for whatever reason, you will not be able to join a session, nor will you be able to access the #CULTUREBites website materials held in the private member’s area (the Inner Squircle).  
• Access will be reinstated once your account is up to date.
• An Annual Membership Fee is payable each year on the anniversary of your Join Date, unless this is waived by CCI.  You will be advised of the prevailing rate at the time of your membership renewal, and if any discount is applicable.
• The amount of the Session Fee is fixed for the first 12 months of Membership.  If a Session Fee increase becomes necessary, you will be advised at least 30 days in advance of the new Session Fee coming into effect.
• If at any time we feel that we are no longer able to deliver value to you through the #CULTUREBites Membership, we will withdraw the program and no further fees will be payable.  Fees already paid are not refundable under any circumstances.
• If at any time, we feel that your conduct has been inappropriate and your continued inclusion in the Membership would be detrimental to our Members, we reserve the right to cancel your Membership with immediate effect.  No further fees will be payable.  Fees already paid are not refundable under any circumstances.

CHARGING GROUP MEMBERSHIP FEES

• The Group Membership covers up to four (4) members from the same company. 
• If you are part of a Group Membership, then the payments for the Annual Membership Fee and Session Fees for the whole group will be charged to the single credit card that was entered when the membership was set up. 

CHANGING MEMBERSHIP TYPE (INDIVIDUAL/GROUP)

• If you wish to move from a Group Membership to an Individual Membership, or vice versa, then please contact us for details, and to provide us with a replacement changing mechanism.  
• We will advise you of the prevailing Session charges at the time, which may also include payment of an Annual Membership Fee.

GUEST FEES & CASUAL ATTENDANCE FEES

• Guest Fees (applicable for Venue, Conversation Leader, and CCI’s guests, and Member’s guests up to the prescribed limits) and Casual Attendance Fees (applicable to everyone else) are charged at the prevailing rate stated on the CCI website, and are subject to revision at our sole discretion; if we change the Guest fees, we will give you 30 days notice.  The Guest fee will always be less than the prevailing Casual Attendance Fee.

CANCELLING OR SUSPENDING YOUR MEMBERSHIP

• If you are within your initial 12 month term and are no longer able to continue your membership for compelling reasons, and are unable to provide a Substitute from your company, then please call Julie on 0449 85 85 96 to discuss the options. Cancellation or suspension during this period is at our sole discretion.
• After the initial 12 month term, you may cancel your membership at any time, by advising us in writing
• Upon cancellation, you will no longer be able to attend any #CULTUREBites sessions, or access any materials in the Inner Squircle for which a Session Fee, or a Casual Attendance Fee has not been paid
• If you do not cancel your membership in writing, your Session Fees will continue to be automatically debited from your nominated credit card until such written notification is received
• Session fees debited from your credit card before you advise us in writing of your cancellation are not refundable under any circumstances
• If there are compelling circumstances which mean you need to suspend your Membership, then please call Julie on 0449 85 85 96 to discuss what options might be available.   Suspension is at our absolute discretion.

WHAT TO DO IF YOU CAN COME

You need to let us know if you are attending a #CULTUREBites session

• Please confirm your seat and that of your guest(s) up to 30 days prior to the #CULTUREBites session 
• You need to tell us as soon as possible, or at least five (5) days before each #CULTUREBites session that:
• you will be attending, or if you cannot attend
• details of your guests, if any
• details of any substitute from your company if you cannot attend
• dietary issues that we need to know about to ensure the safety of you and/or your guests
• Please use the form in The Ingredients section of the Inner Squircle to advise us of these details, or if you do not have access to the Inner Squircle, by email to julie@cultureincorporated.com.au.
• If you do not advise us that you will or will not be attending at least five (5) days before each #CULTUREBites session, we will assume that you will not be attending, and will not include you in catering numbers, will not create your badge, and will release your seat.

GUEST ATTENDANCE

You can invite Guests to each #CULTUREBites session, subject to availability of seats, and the limit on the number of times the same guest can be a #CULTUREBites Guest outlined below.

• Each Guest must be paid for by the Member in advance by using the form in The Ingredients.  
• We will send direct confirmation to your Guests of the venue, speaker etc.
• To ensure there is space for your Guest please book them in as soon as possible using the form in The Ingredients which is generally available within 48 hours of the previous month’s #CULTUREBites session.
• You may book in as many Guests are you like for each session, subject to the availability of space and payment of the applicable Guest Fees.  
• The number of seats available for Guests varies each month based on Member attendance and venue space, so please check with CCI if you wish to book more than two guests in for a session.
• Members are given priority access to all #CULTUREBites sessions, with Guests generally taking priority over Casual Attendees, however we do not guarantee that your Guests will be accommodated.
• There is a Repeat Guest Limit of two sessions, which means that a Member Guest can only attend two (2) #CULTUREBites sessions in any 12 month period, which may be waived at the discretion of CCI*.   If the Guest wishes to attend more #CULTUREBites Sessions, then they are welcome to join the Membership, or pay the full Casual Attendance Fee. (*this is waived whilst we are virtual)

WHAT TO DO IF YOU CAN’T COME

We encourage you to attend every session, to get maximum benefit from the Membership.  To help us manage each #CULTUREBites session, you need to let us know if you are not able to attend, on a per Session basis; early notification is appreciated.

• If you are unable to attend, you can advise us up to 30 days prior to the #CULTUREBites session using the form in The Ingredients.  Please advise us no later than 5 working days prior to the #CULTUREBites session if you are unable to attend.
• If you are unable to access The Inner Squircle, then please let us know by email to julie@cultureincorporated.com.au.
• Your full Session fee is still payable; we do not issue refunds or suspensions for any sessions not attended in person.
• You will be able to access the missed session’s full session video and presenter materials, if any, in The Pantry section of the Inner Squircle for review at your leisure, providing your membership fees are up to date.  These materials will be uploaded to the Inner Squircle as soon as possible after each session.
• You may nominate a Substitute from your company, to attend in your stead at no additional cost, providing you advise us of that person’s details, and any dietary issues at least 5 working days before the session.  
• We will issue confirmation to your Substitute of the session details directly.
• If you do not advise us of a Substitute, reallocation of your seat is at our discretion.  We will release the seat for use by other Member’s Guests, guest of the Conversation Leader or Venue, Casual Attendees, or we may gift the seat to an NFP other deserving person.
• If you are unable to attend a session, but would still like a guest to attend, you can do so by completing the lower section of the form in The Ingredients section of the Inner Squircle and paying the applicable Guest fee.

MATERIALS PROVIDED BY OR MADE AVAILABLE BY CCI

• The session information and materials including but not limited to full session videos and presenter materials, added value information and tools provided to #CULTUREBites Members in the Inner Squircle (primarily in The Pantry), and other locations such as social media, Dropbox or Vimeo or directly to you by virtue of your Membership (the Materials) are to support your learning and knowledge, and are designed to support you to champion creating an incredible company culture.  
• You may use the Materials for your personal use, and you may discuss the information with your team members only.
• You are strictly prohibited from downloading or distributing the Materials in whole or part to third parties, including clients and customers (whether for profit or not), or posting any part of the content on social media or other platforms, unless explicit consent has been given to you by the owner of the materials, and/or CCI.

PROMOTION OF THE MEMBERSHIP OR OF INDIVIDUAL SESSIONS

We will continue to grow the Membership to deliver the maximum benefit to Members.

• We would love our Member’s help to grow the Membership and to source Conversation Leaders and Venues in which to host the sessions.  To nominate potential Members, Conversation Leaders and Venues, please email julie@cultureincorporated.com.au.
• Each session will be videoed and a highlight video will be created from the content, as well as a full session video which is exclusively for Members to view in the Inner Squircle.  
• You will be asked to sign a waiver during your first #CULTUREBites session, acknowledging that the session will be recorded and used to promote the Membership.
• You may promote the #CULTUREBites membership to your friends, colleagues and connections.  You may also promote the individual sessions to your friends, colleagues and connections.
• From time to time we may offer to create coupon codes for your contact’s use which will reduce the investment required for Membership and/or individual Session Fees.
• From time to time, we may incentivise all or individual Members to promote the #CULTUREBites Membership and session attendance.  Details of such “Member Get Member” program incentives will be shared with you when created.
• If you wish to support the growth of the membership and session attendance, then please contact us for marketing materials, and information on our hashtags etc.

PRIVACY

• We will hold your personal information in accordance with our Privacy Policy.
• Your name will be included on the list of #CULTUREBites Members handed to attendees at sessions
• Your name and short bio and a link to your LinkedIn profile will be held in The Table in the Inner Squircle to enable other Members to connect with you.
• You can review our full privacy policy here:  https://www.cultureincorporated.com.au/small-print/

ONLINE SECURITY

• The details you provided to us upon joining the #CULTUREBites Membership are held securely online by us.  
• Your log in to the Inner Squircle is confidential to you.  
• You must not share your log in details with anyone.
• Please ensure that you log out if you share a computer.
• If you wish to change your password to access the site, you can perform a “forgotten password”.

COMPLAINTS & COMPLIMENTS

We are not perfect by any means, but we do try really hard.  If you have any complaints (or compliments), then please contact julie@cultureincorporated.com.au and we will acknowledge your communication and respond to you as soon as possible.

AMENDMENTS TO THESE TERMS AND CONDITIONS

We reserve the right to vary these terms and conditions from time to time, at our discretion, to enable us to provide the services to you.  You will be notified of any material changes.